Responsible Gaming at BC Game

All forms of gambling carry an inherent risk of financial loss. Players at BC Game are encouraged to approach their wagering activity with clear boundaries and a firm understanding of their personal financial situation.

The following principles serve as a foundation for responsible play:

• Set a strict budget before starting any gaming session and never exceed it;
• Treat gambling as a form of entertainment, not as a source of income;
• Accept that losses are a normal part of the experience and avoid chasing them;
• Take regular breaks to maintain clarity and perspective;
• Never gamble under the influence of stress, alcohol, or emotional distress;
• Keep track of time and money spent during each session;
• Prioritise financial obligations such as rent, bills, and daily expenses before allocating funds to gambling.

Betting addiction can develop gradually and is often difficult to recognise without a structured framework for self-assessment. The following indicators may signal the presence of a gambling problem that requires immediate attention and professional awareness:

• Spending more money on gambling than originally intended;
• Feeling restless or irritable when attempting to reduce or stop gambling;
• Repeatedly failing to cut back on gambling activity despite genuine efforts;
• Using gambling to escape personal problems, anxiety, or low mood;
• Lying to family members or close friends about the extent of gambling activity;
• Borrowing money or selling personal assets to fund gambling;
• Neglecting work, education, or family responsibilities due to gambling;
• Experiencing persistent thoughts about gambling throughout the day;
• Returning to gambling immediately after a loss in an attempt to recover funds;
• Continuing to gamble despite awareness of the negative consequences it causes.

Taking deliberate steps at an early stage can significantly reduce the risk of gambling developing into a serious problem. BC Game provides the following recommendations to help players maintain control and protect their wellbeing:

• Use the deposit limit tools available on the platform to cap the amount that can be added to the account within a set period;
• Activate session time limits to prevent extended periods of continuous play;
• Request a cooling-off period through customer support to temporarily pause account access;
• Opt for full self-exclusion if gambling has become difficult to control;
• Speak openly with a trusted person, such as a family member or friend, about any concerns;
• Seek guidance from a licensed mental health professional or addiction counsellor;
• Remove payment methods stored on the account to create a practical barrier to impulsive deposits;
• Avoid alcohol or other substances before or during gambling sessions;
• Engage with certified support organisations that provide structured help for gambling addiction;
• Review account history regularly to maintain an accurate picture of spending patterns.

Several established organisations in India and globally provide structured support for individuals affected by betting addiction. Players are encouraged to contact these resources directly for confidential guidance and assistance:

• iCall (Tata Institute of Social Sciences): A free psychological support helpline staffed by trained counsellors, available at icallhelpline.org;
• Vandrevala Foundation Helpline: Provides 24/7 mental health support across India, reachable at vandrevalafoundation.com;
• Gamblers Anonymous India: A peer support community for individuals working to stop gambling, with information available at gamblersanonymous.org;
• National Institute of Mental Health and Neurosciences (NIMHANS): A premier institution offering addiction treatment and counselling services, based in Bengaluru, accessible at nimhans.ac.in;
• Snehi India: A non-profit organisation providing emotional support and mental health assistance, available at snehi.org;
• Fortis Stress Helpline: A dedicated mental health line offering crisis support across India, reachable at fortishealthcare.com.

Players in India who are experiencing difficulties related to gambling addiction can contact BC Game customer support at any time for guidance on available tools and account controls. The support team is equipped to assist with setting limits, activating self-exclusion, and directing players to appropriate external resources.

The following contact methods are available:

• Live Chat: Accessible directly on the BC Game website, available 24 hours a day, 7 days a week;
• Email Support: Players can submit a detailed request to the official support email address listed in the Help Centre section of the platform;
• Help Centre: A comprehensive self-service portal with step-by-step guidance on all responsible gaming tools, available at bc.game/help.